Effective Date: 3-7-2026

Welcome to TheFreightX. These Terms & Conditions (“Terms”) govern your access to and use of our website and mobile application (“Services”). By using our Services, you agree to be bound by these Terms.

If you do not agree, please do not use our Services.

1. Definitions

• “TheFreightX” refers to our company, website, and mobile application.

• “User” / “You” refers to any individual or business using our Services.

• “Services” refers to freight, logistics, storage, fulfilment, and related solutions provided by us.

2. Eligibility

You must be at least 18 years old to use our Services. By using TheFreightX, you confirm that you have the legal authority to enter into binding agreements.

3. Account Registration

To access certain features, you may need to create an account.

You agree to:

• Provide accurate and complete information

• Keep your login credentials secure

• Notify us immediately of any unauthorised use

We reserve the right to suspend or terminate accounts with false or misleading information.

4. Use of Services

You agree to use our Services only for lawful purposes and in compliance with all applicable laws and regulations.

You must not:

• Use the platform for fraudulent or illegal activities

• Submit false shipment or quote information

• Interfere with system security or functionality

5. Service Requests & Quotes

• All quotes provided are estimates based on the information submitted

• Final pricing may vary depending on shipment details and requirements

• Users are responsible for providing accurate shipment information

We reserve the right to refuse or cancel service requests at our discretion.

6. Payments & Charges

• Payment terms will be agreed upon per service or contract

• Additional charges may apply for delays, customs, or special handling

• Late payments may result in service suspension

7. Shipping & Delivery

• Delivery times are estimates and may vary due to external factors

• We are not liable for delays caused by customs, weather, or third parties

• Users must ensure shipments comply with all regulations

8. Prohibited Items

Users must not ship prohibited or restricted items, including but not limited to:

• Illegal goods

• Hazardous materials without proper documentation

• Items restricted by international shipping laws

We reserve the right to refuse such shipments.

9. Limitation of Liability

To the maximum extent permitted by law:

• TheFreightX shall not be liable for indirect, incidental, or consequential damages

• Liability is limited to the value of the service provided

• We are not responsible for losses caused by third-party carriers

10. Data Protection & Privacy

Your use of our Services is also governed by our Privacy Policy. We handle your personal data in accordance with applicable data protection laws, including UK GDPR.

11. Account Termination

We may suspend or terminate your account if:

• You violate these Terms

• You engage in fraudulent or harmful activities

You may also stop using our Services at any time.

12. Intellectual Property

All content, branding, logos, and materials on our platform are the property of TheFreightX and may not be used without permission.

13. Third-Party Services

Our platform may involve third-party logistics providers or external services. We are not responsible for their actions, policies, or performance.

14. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of our Services after updates constitutes acceptance of the revised Terms.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the United Kingdom.

16. Contact Information

If you have any questions about these Terms, please contact us:

TheFreightX
Unit 19, Heston Industrial Mall, Heston, TW5 0LD, United Kingdom
Email: support@thefreightx.co.uk
Phone: +44 7539826350

By using TheFreightX, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.