TheFreightX (“us”, “we”, or “our”) collects various data and is established in the United Kingdom. We operate our website and mobile application.
We inform you about our policy regarding the collection, use and disclosure of personal data and the choices you have in relation to that data. We would like to inform you that we comply with the applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).
We process several different types of data for various purposes. We do not require more personal data than necessary for the purposes mentioned below. We use personal data mainly to: improve our website and app; process shipment requests; send updates or newsletters; answer your questions; and execute agreements.
1. The Type of Data We Collect
We may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to: your email address; first and last name; telephone number; and company details.
If you use our website or application, we may collect information on how our platform is accessed and used (“Usage Data”). This Usage Data may include Personal Data such as your computer’s IP address, browser type, browser version, the pages of our platform that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Types of Data Collected
If you register or use our app, we collect your email address, name, phone number, and company details.
If you request a quote or contact us, you provide your personal and business information voluntarily.
If you subscribe to updates, we only ask for your email address.
From contact persons of our clients or business partners, we process name, email address, and telephone number.
2. How We Use the Data We Collect
We use personal data to process shipment requests, provide our logistics services, and communicate with you. If you subscribe, we may send you updates or newsletters. We also use the personal data you supply to respond to your enquiries and to execute agreements.
We use usage data (which may include personal data) to provide and maintain our website and app, to improve performance, to analyse user behaviour, to monitor usage, and to detect, prevent, and address technical issues.
The processing of personal data by TheFreightX takes place as described above and is necessary for the performance of an agreement, to comply with legal obligations, for legitimate business interests, or based on consent which can be withdrawn at any time.
3. Storage of Personal Data
TheFreightX does not store personal data longer than necessary. This means data is retained only for as long as required for the purposes described, unless a longer retention period is required by law.
We will delete or securely anonymise personal data that is no longer required.
If you are located outside the United Kingdom and choose to provide information to us, please note that your data may be processed in the United Kingdom or in locations where our service providers operate.
4. Personal Data and Third Parties
TheFreightX does not share personal data with third parties unless such action is necessary to comply with a legal obligation. We may also share data to prevent or investigate possible wrongdoing, protect our rights, or ensure the safety of our services.
We take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable laws.
If personal data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place to protect your data.
Service Providers:
We may employ third-party companies and individuals to facilitate our services, provide technical support, or analyse how our platform is used. These third parties have access to usage data only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Analytics (e.g., Google Analytics):
We may use analytics services to track and report website usage. These services collect data to help us understand user behaviour and improve our platform. You can control tracking through your browser settings or opt-out tools provided by such services.
Our platform may contain links to other websites. We are not responsible for the privacy practices or content of those third-party sites.
5. Cookies and Similar Technologies
We use cookies to track activity on our website and store certain information. Cookies are small data files that may include an anonymous unique identifier.
Examples of cookies we use:
Session Cookies (to operate our services)
Preference Cookies (to remember settings)
Security Cookies (for protection and safety)
You can instruct your browser to refuse cookies or notify you when a cookie is being sent.
6. Protection and Security of Personal Data
The security of your data is important to us. We use commercially acceptable measures to protect your personal data.
We have implemented appropriate technical and organisational measures to prevent unauthorised access, misuse, or loss of data. Personal data is stored in secure systems and is only accessible to authorised personnel.
7. Access and Control of Your Personal Data
If you want to know which personal data TheFreightX has processed, you can send a request via email.
If you believe your data is incorrect, incomplete, or processed unlawfully, you may request correction or deletion.
We aim to respond to such requests within a reasonable timeframe.
8. Account Deletion
Users of TheFreightX app can request the deletion of their account and associated personal data at any time.
How to request deletion:
To request account deletion, please email us at support@thefreightx.co.uk with the subject line “Account Deletion Request,” including the email address associated with your account. We will process your request within 3 business days.
What data will be deleted:
Name
Company details (name, phone, address, registration number, website)
Account credentials (email/password)
Any other personal profile information
What data will be retained:
Quote requests and associated correspondence
Email address linked to past requests or quotes
Records necessary for internal business, financial, and reporting purposes
This retained data is kept only for legitimate business and legal purposes.
9. Complaints
If you have any complaints regarding the processing of your personal data, you can contact us using the details below.
If your concern is not resolved, you have the right to lodge a complaint with the relevant data protection authority in the United Kingdom.
10. Changes to This Privacy Policy
TheFreightX reserves the right to amend this Privacy Policy from time to time. Any changes will be posted on this page.
You are advised to review this policy periodically. Changes become effective once posted.
Contact Us
TheFreightX
Unit 19, Heston Industrial Mall, Heston, TW5 0LD, United Kingdom
+44 7539826350
Support@thefreightx.co.uk
Disclaimer
While we make reasonable efforts to ensure that the content of our website is accurate, TheFreightX does not guarantee its completeness or accuracy and is not liable for any loss or damage resulting from reliance on the information provided.
© TheFreightX 2026. All rights reserved.