Location
Unit 19, Heston industrial Mall, Heston, TW5 0LD
Call Or Whatsapp Us
+44 7539826350
Email Us
support@thefreightx.co.uk
Unit 19, Heston industrial Mall, Heston, TW5 0LD
+44 7539826350
support@thefreightx.co.uk
Effective Date: 3-7-2026
TheFreightX (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website and mobile application.
By accessing or using our services, you agree to the terms of this Privacy Policy.
We may collect and process the following types of information:
Personal Information
Full name
Email address
Phone number
Company name and details (address, registration number, website)
Account Information
Login credentials (email and password)
Profile information
Usage Data
App usage activity
Device information (IP address, browser type, device type)
Log data and analytics
Communication Data
Messages, enquiries, and quote requests submitted through our platform
We use your information for the following purposes:
To provide and manage our freight and logistics services
To process enquiries, quotes, and service requests
To improve our website and mobile application
To communicate with you regarding updates, services, and support
To comply with legal and regulatory obligations
To enhance security and prevent fraud
We do not sell your personal data. However, we may share your information with:
Trusted service providers and partners involved in logistics and delivery
IT and hosting service providers
Legal authorities when required by law
All third parties are required to respect the security and confidentiality of your data.
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and reporting requirements.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
As a UK-based business, we comply with the UK GDPR and Data Protection Act. You have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to processing
Request data portability
To exercise your rights, contact us at: support@thefreightx.co.uk
Our website may use cookies and similar technologies to improve user experience, analyse traffic, and personalise content.
You can control cookie settings through your browser preferences.
Our website or app may contain links to third-party websites. We are not responsible for their privacy practices or content.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
Users of TheFreightX app can request the deletion of their account and associated personal data at any time.
How to request deletion:
To request account deletion, please email us at support@thefreightx.co.uk with the subject line “Account Deletion Request,” including the email address associated with your account. We will process your request within 3 business days.
What data will be deleted:
Upon deletion, the following personal data will be permanently removed from our systems:
Name
Company details (name, phone, address, registration number, website)
Account credentials (email/password)
Any other personal profile information
What data will be retained:
For record-keeping, financial, and legal purposes, we retain the following data even after account deletion:
Quote requests and associated correspondence
Email address linked to past requests or quotes
Records necessary to track the number and history of requests received, for internal business and financial reporting purposes
This retained data is kept solely for legitimate business and accounting needs and will not be used for any other purpose.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
If you have any questions about this Privacy Policy or your data, please contact us:
TheFreightX
Unit 19, Heston Industrial Mall, Heston, TW5 0LD, United Kingdom
Email: support@thefreightx.co.uk
Phone: +44 7539826350
Your privacy is important to us, and we are committed to protecting your personal information at all times.
